911 Central Dispatch

Following an especially impactful emergency event, 911 Central Dispatch Partner RapidSOS met with the individuals involved to share a heartwarming story of the power of new technology, quality training and fast thinking. Watch the short documentary above. 

Who We Serve

The Cass County 911 Central Dispatch Center serves the entire County of Cass and is operated by The Cass County Sheriff.  The 911 Central Dispatch Center takes emergency and non-emergency calls and dispatches for: 

  • 6 Law Enforcement Agencies
  • 6 Ambulance Services, and 
  • 13 Fire Departments

The 911 Central Dispatch Center also fields calls for the Michigan DNR, Michigan Department of Human Services, Cass County Animal Control, Michigan Department of Transportation and the Cass County Road Commission.

In 2024 the 911 Central Dispatch Center answered 66,669 non-emergency calls and 18,095 911 calls (including Text to 911).  There were 29,636 law incidents, 2,732 fire department calls, and 6,588 ambulance calls. 

Our Team

The Central Dispatch Center operates 24 hours per day, 7 days a week, and 52 weeks a year.  The 911 Central Dispatch Center employs:

  • 10 Full-time Dispatchers
  • 1 Part-time Dispatcher
  • 1 Dispatch Supervisor
  • 1 Dispatch Coordinator  

Evolving Technology

The 911 Central Dispatch Center has been growing and improving with technology to better serve the citizens of Cass County.  

2016: Radio System Upgrade

A new countywide radio system enhanced signal clarity and reliability, helping responders coordinate safer, more effective responses.  

2017: Text-to-911 Introduced

Residents can text 911 in an emergency — ideal for the hearing impaired or when speaking isn’t safe.

Please note: The text to 911 is only SMS. Group messages, pictures and video will not go through. 

2020: Next Generation 911

In June of 2020, the 911 Central Dispatch Center upgraded to Next Generation 911 (NG911).  NG911 allows a faster ring time to 911 and gives better location information for callers by using the RapidSOS platform.

2022: Video-to-911

Through Prepared 911 in RapidSOS, dispatchers can request and view live video from callers who opt in, providing critical visual context.

2023: New 800 MHz Radio Tower

In October 2023, a new 800 radio tower was completed on time and under budget, partnering with St. Joseph County, Michigan. This allows for better communications in the southeast part of Cass County and southwest part of St. Joseph County. 

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